Refund policy

Returns

You can return items within 30 days of receipt of your order. Please note items must be returned within this time frame in a saleable condition, unused, in the original packaging and with garment tags attached. 

Please note that the below items cannot be exchanged unless faulty:

• Embroidered Goods
• Made to Measure Items
• Bespoke items made in personalised colours
• Sale or discounted Items

Cieli Equestrian will pay the return shipping costs if the return is a result of our error (you received a defective or incorrect item, etc.) Otherwise, all other goods are returned at the expense of the customer and an additional delivery fee is incurred for replacement items by the customer.

You should expect to receive the refund within 4 weeks of when the package was returned, but in most cases you should receive a refund more quickly. The 4 week time period includes the transit time for Cieli Equestrian to receive the returned package from the courier (5-10 business days), the time it takes to process your return after we’ve received it (3-5 business days) and the time it takes your bank to process the refund request (5-10 business days).

How to Return Goods:

Contact us and we will issue you with a Returns Code which must be stated clearly on the returned package.

If the returned goods are posted at your own expense, we strongly recommend that they are sent by recorded/ tracked delivery. Should you choose to use a carrier that does not offer a tracking facility and the goods are lost then no refund or return will be considered.

Please contact us should you need any further information: nicole@cieliequestrian.com