Privacy Policy

Cieli Equestrian USA ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website usa.cieliequestrian.com or make a purchase from us.

1. Information We Collect

We may collect the following types of personal information:

• Contact information: name, email address, phone number, and mailing/billing address
• Payment information: credit card or payment details processed securely via Shopify Payments
• Account information: login credentials if you create an account with us
• Order information: purchase history, shipping details, and transaction records
• Device and usage data: IP address, browser type, pages visited, referring URLs, and cookies
• Communications: messages, inquiries, or reviews you send to us

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders and send order confirmations
• Communicate with you about your purchases, returns, or inquiries
• Send marketing emails or SMS messages (with your consent)
• Improve our website, products, and customer experience
• Comply with legal obligations and prevent fraud
• Administer wholesale or B2B accounts where applicable

3. Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties only as necessary to operate our business, including:

• Shopify: our e-commerce platform provider (Shopify Privacy Policy)
• Payment processors: to securely process transactions
• Shipping and fulfillment partners: to deliver your orders
• Marketing platforms: such as Klaviyo, for email and SMS communications (only with your consent)
• Legal authorities: when required by law or to protect our rights

4. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and support marketing efforts. You can control cookie settings through your browser. Note that disabling cookies may affect certain site functionality.

5. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Opt out of marketing communications at any time (use the unsubscribe link in any email or text "STOP" to opt out of SMS)
• Request data portability
• Lodge a complaint with a data protection authority (for EU/EEA residents)

To exercise your rights, contact us at hello@cieliequestrian.com.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

7. Security

We implement industry-standard security measures to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Cieli Equestrian USA
Email: nicole@cieliequestrian.com
Website: usa.cieliequestrian.com